What payment methods do you accept?

We accept major credit cards securely through CardSave. We also accept payments by cheque (UK only) and PayPal.

What name will appear on my bill?

The name that will appear on your bill is WWW.GUIDEUS.CO.UK. Our online payments are secured by CardSave.

Where do you ship to?

We ship internationally. Depending on your delivery location and order size, your order may be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with GuideUs, and you will be required to pay them to receive your package.

For details of our delivery rates and zones please visit our shipping information page.

What do I do if I am dissatisfied with my order?

Should you be dissatisfied with your order or receive the wrong item. Please contact us immediately with your order number and we will arrange for you to return your goods for a full refund or in the case of the wrong product being sent out we will send the correct one immediately.

I have made a mistake, can I change my order after it has been placed?

If you made a mistake whilst placing your order, or would just like to change something, please email us at

and let us know. If at this point of contact your order has not been shipped, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.

I haven't received my confirmation email?

Some email providers routinely block unknown email addresses. You can check your spam folder to see if the email arrived there. If you are unable to find it there, you can email

and we will confirm that the order was placed.

Out of stock products

We keep all products in stock but sometimes temporarily run out of stock. We will send you an email right away notifying you of any out of stock situation. We will usually get the item back in stock within a week.

Stock

Often our newly promoted items are not yet in stock. This is always noted in the description. If you order a product that is up for pre-order, expect it to be delayed 4 to 6 weeks. If your order contains one or more items that are out of stock, then it will not typically be shipped out until all the items are in stock.

Do you sell your products wholesale?

Retailers interested in wholesale information should contact us at

Please include your contact information and the company you are purchasing for.